Juliet is working
on knowledge exchange relating to a number of projects being
delivered in NHS Lothian all of which focus on improving the
patient experience through attention on fundamental values.
Many of these values centre on relationships not only between
healthcare professionals and patients but between the professionals
themselves. This involves implementation of the 'Senses Framework'
(Nolan et al 2006) and the '10 Essential Shared Capabilities
for Mental Health Practice' (NES 2007). The work involves collaboration
with clinical teams in hospital and community services to identify
examples of positive work from evidence and practice
and develop dissemination strategies to promote awareness raising
and adoption on a wider scale.
Publications/
dissemination
Improving Experience
Briefings
Improving Experience Briefings have been designed as a way
of communicating examples of practice where staff in NHS Lothian
who have been involved in one of the values based practice
projects have introduced techniques or models that focus on
values
as a way of introducing change.
